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Pink Parcel
Pink Parcel / Eva Caiden

Pink Parcel People: Jacqui, Customer Services

Each week we’ll be bringing you an insight into the people behind Pink Parcel. This week, we speak to Customer Service Manager, Jacqui.

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Jacqui (left) and the team at Pink Parcel with Coppafeel

What do you do at Pink?

I’m head of the Customer Service department and HR.

What’s the best bit of your job?

Receiving lovely feedback from our subscribers, watching the company grow, working with lovely people.

What’s the trickiest thing?

Dealing with situations that are out of my control. If we have a hold up with shipping, my team are the people who will be your first port of call – so sometimes we have to explain the same thing to 100s of people!

Tell us about a memory or achievement that stands out during your time at the company…

Maintaining our high customer service satisfaction rate – it’s great knowing we have helped put a smile on someone’s face!

What’s the favourite product you’ve discovered through your monthly box?

I LOVE the Boozi hand cream, and the Vichy moisturiser!

On Fridays at PP HQ we have team pizza. What’s your favourite topping?

Chicken – especially Baked and Battered’s Pollo Pizza.

How did you get your job? 

I was a recruitment consultant and also have a nursing background – which helps with the people skills needed in my job!

What advice would you give to someone who wants to follow your career path?

You’ll need to have good people skills and know how to manage a team well. You need to work hard and be prepared to face any challenge presented to you as in customer service, you’re at the forefront of everything. It can be hard but it can also be very rewarding.

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